Add your voice to the Summit story!

“The human species thinks in metaphors and learns through stories.” —Mary Catherine Bateson, anthropologist

The 2015SAKMS team are pleased to introduce SenseMaker®, leading edge software created by Cognitive Edge, as one of the ways we will harvest and make sense of our experiences and learning through the Summit.

This powerful tool offers a simple way to capture, self-index and share small stories or micro-narratives, to help make collective sense of a particular theme or topic. At the 2015SAKMS, SenseMaker® will help us capture and weave together our shared exploration, and we invite you to share your stories, insights, ideas and reflections around Knowledge Management – both before and during the Summit.

Watch creator Dave Snowden introducing SenseMaker® in this video:

Share your stories

Whether you will be a SAKMS2015 delegate this year or not, we invite you to be part of the Summit experience by capturing your stories of insights, learning moments, encounters and shifts in your own KM journey. Please also share this opportunity with your colleagues, clients and other KM stakeholders to help us gather a broad range of stories!

There is no right or wrong way to share your stories, and it is better to share a number of smaller fragments than to try to create one long story. The tool offers you a range of options – including capturing audio or images to support or tell your story – and the process is designed to be simple and intuitive, needing no more than a few minutes per story. A full report will be published after the Summit for you to see the results.

Sharing your stories and knowledge is key to the development of our KM community. By using this tool, you will enhance the summit experience  and contribute to new insights in the field of KM, so please journal often!

Start Now

Download the SenseMaker® Collector app (from CognitiveEdge) on the Android or Apple Store.

• The first time you open the App, it will request some information in a User Profile. Your entries are anonymous, but this information enables demographic analysis.
• Once your profile is complete, go back to the app menu and select ‘Download Activities’.
• Use the Collector App Code ‘2015SAKMS‘ to download our Summit survey template.

Begin to capture your stories of insights, learning moments, KM breakthroughs and challenges!

As an alternative to the app, you may use SenseMaker® online.

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Read more about SenseMaker® and its applications on the Cognitive Edge website.

Are you drinking from the fire hose of change?!

Complexus offers you lessons from the field and new tools to manage challenging change, in their pre-summit workshop – “Using KM tools to improve Enterprise Change, Project Outcomes & Business Capability Maturity”. 

The speed and volume of technology based change in today’s digital enterprise is faster and larger than ever before. According to the 2014 PMI Pulse report, organisational change continues to be a challenge for the vast majority of businesses, with only one in five organizations reporting highly effective change management.

As business leaders and knowledge practitioners embark on enterprise and systems transformation the pressure for these projects to succeed and for investments to show a positive ROI increases year on year. With 70% of major change implementations yielding sub-optimized results and the average time taken to develop mature business capabilities exceeding 5+ years, how can the transformational leader of today deliver a successful change program on a finite budget in an ever more complex information and collaboration landscape?

Lessons from the field – “The Change Challenge”
In 2014 Complexus conducted an assessment in our local market of South Africa with 100 respondents. The research was performed using their best practice SharePoint App, ReadinessPoint. The App asks a series of questions to assess organisational, people, process and technology readiness for any given change program in the Enterprise. The results presented a remarkable set of findings:

• 60% had challenged or highly challenged projects.
• 13% were recommended to stop their change project.
• Poor process readiness scored highest as the most common issue.
• Only 10% had any form of maturity plan in place.

Provide the CxO, PMO, Change & Knowledge Practitioner with something new

It’s not what you know, but who you know… and also when you know how we are interconnected

According to Aldu Cornelissen, co-presenter of the workshop about Informal Networks and Social Network Analysis –

“Most organisations are well versed in the art of managing the formal, that which can be committed to paper, be defined and managed. Due to this bias towards the formal, for most organisations, the informal is normally seen as unwanted, the source of risk, unpredictability, unmanageability and inefficiency. However, a surge in research on social networks and a subsequent network theoretical description of organisations and how they work, we are now equipped with tools, concepts and theories to help us understand the informal organisation and use it to our advantage. When I say ‘our’ I intend to point out those in management who want to understand and improve the organisation further through understanding the informal. “

A key dynamic in knowledge management is the relationships and patterns of interaction in informal networks. Social Network Analysis provides a way to visualise these patterns of interaction. Such maps provide answers to questions such as Who communicates to who?, Who is the most trusted?, What are the real roles?, Where are the blockages?, etc.

In this video, Rob Cross discusses how a network perspective helps managers and leaders to see where ideas are flowing, where best practices are transferring, etc. This understanding impacts how we nurture innovation and cross-functional collaboration.

Managers and leaders can leverage the insights gained from understanding the informal networks in their organisation to  –

• accelerate the flow of knowledge and information across functional and organizational boundaries
• identify the thought leaders, key information brokers and bottlenecks
• target opportunities where increased knowledge flow will have the most impact
• inform smarter decision making during mergers, acquisitions, restructuring,  and the need to retain people who are vital in the knowledge system
• plan for the development of communities of practice.

Join the workshop about Informal Network & Social Network Analysis on Wednesday, 27 May 2015. The purpose of the workshop is to introduce individuals from various organisations – both private and public– to the idea, and subsequent value, of surfacing, understanding and using informal networks within their organisations. Participants will also learn about the tools of the trade for conducting social network analysis and discuss real-life examples.

Click here to download the Pre-Summit Workshop Brochure and Summit Agenda.

Find out more:

• Can Your Network Lead to Project Success?

• Informal Networks: The Company Behind the Chart

• Harnessing the power of informal employee networks

• An authoritive summary on SNA: Borgatti, S.P. et al., 2009. Network analysis in the social sciences. Science, 323, pp.892–895.