When we approach people to suggest that they share a case study or a presentation at a summit, many of them respond the same way. “Oh, no.” they say. “I don’t have a case study or a story to tell” – And why not? Surely every KM professional must have a story to tell?
Many of us hesitate to share our stories because we are stuck in the idea that a case study should be a shining example of best practice, and when we look at our own experiences we see the ‘failures’, the things that didn’t work out as planned, the disappointments. Intellectually, of course, we know as KM professionals that failure leads to learning and insight, but when it comes to measuring ourselves against others, we pull back.
It sometimes seems that we have all become experts in framing and showcasing our lives, our stories and experiences in a shiny, edited way. While we can’t really blame Facebook and Photoshop, but they offer a good example of how this plays out in the personal sphere – just think of how many photos of smiling families on the beach you see, and how few of the same family later that day when both kids are having a tantrum! Read the rest of this entry »