Complexus offers you lessons from the field and new tools to manage challenging change, in their pre-summit workshop – “Using KM tools to improve Enterprise Change, Project Outcomes & Business Capability Maturity”

The speed and volume of technology based change in today’s digital enterprise is faster and larger than ever before. According to the 2014 PMI Pulse report, organisational change continues to be a challenge for the vast majority of businesses, with only one in five organizations reporting highly effective change management.

As business leaders and knowledge practitioners embark on enterprise and systems transformation the pressure for these projects to succeed and for investments to show a positive ROI increases year on year. With 70% of major change implementations yielding sub-optimized results and the average time taken to develop mature business capabilities exceeding 5+ years, how can the transformational leader of today deliver a successful change program on a finite budget in an ever more complex information and collaboration landscape?

Lessons from the field – “The Change Challenge”
In 2014 Complexus conducted an assessment in our local market of South Africa with 100 respondents. The research was performed using their best practice SharePoint App, ReadinessPoint. The App asks a series of questions to assess organisational, people, process and technology readiness for any given change program in the Enterprise. The results presented a remarkable set of findings:

  • 60% had challenged or highly challenged projects.
  • 13% were recommended to stop their change project.
  • Poor process readiness scored highest as the most common issue.
  • Only 10% had any form of maturity plan in place.

Provide the CxO, PMO, Change & Knowledge Practitioner with something new

“These results were a real eye opener to us” said Marc Lenferna, co-founder at Complexus and Director of Consulting Services. “In helping our clients with major collaboration change programs based around SharePoint, we hit upon the idea of providing Enterprise change practitioners and business leaders with a simple set of best practice tools to help them get to grips with this complex dilemma and that’s when we started to work on Outcome Manager”.  Outcome Manager comprises 3 simple SharePoint Apps that plug into the client’s existing platform and provides them with a common place to assess readiness, consider outcome risk and measure capability maturity.

According to Nick Bradshaw, co-founder at Complexus and Director of Client & Partner Engagement, the business CxO, PMO Manager and Change Practitioners of today are asking 3 fundamental questions –

  1. Are we ready for this change?
  2. Will the right outcome be achieved?
  3. Has the enterprise improved?


Outcome Manager helps the Enterprise answer these 3 questions –

  • ReadinessPoint – Assesses change readiness.
  • RiskPoint – Assesses risk of achieving desired outcome.
  • MaturityPoint – Benchmarks and measures capability maturity.

With these three Apps, managers and project leaders can together with end users assess their change program and gain real insights, share information, audit reports and corrective actions that help steer the program towards success in a highly cost effective manner.

We will be using these Apps for the basis of the workshop on 27th May “Using KM tools to improve Enterprise Change, Project Outcomes & Business Capability Maturity” that will be run by Nick Bradshaw.  If you are CxO, Knowledge Manager, PMO Leader, ICT Manager, Continuous Improvement or Change Practitioner join our workshop and we can help you get to grips with your digital change
programs and help you achieve successful project outcomes more often, more consistently and with a higher ROI.

Click here to download the Pre-Summit Workshop Brochure and Summit Agenda.